Property Management Service Guaranteed
We are so confident in our exceptional property management system, that we are willing to provide a 100% satisfaction guarantee. Personal Attention
- With a simple point of contact, your property manager is also a director of the business. Are you sick of dealing with a different property managers every so often? Well, our directors are always, only a phone call away.
- If your Property Manager is unavailable at any time during business hours and you leave a message with our reception, your call will be guaranteed to be returned within 2 hours
- Email messages will be returned within one business day.
- All your letting is handled exclusively by first National Real Estate D & K directors and they will communicate with you at least once a week while your property is available to lease.
Repairs and Maintenance
- We will not make any mistakes in the preparation of any documents used in the management of your property.
- We will personally inspect all repair requests from tenants to determine if a genuine repair problem does exist. If it’s just turning the hot water system back on, we’ll do it FREE of charge rather than call out a plumber.*
- We will attend to any ‘urgent’ repair requests within 4 hours of receipt.
- We will not arrange any repairs to your property without your knowledge and approval for all maintenance greater than your pre-approved disbursement (unless the repair is defined as urgent under the Residential Tenancies Act).
- We will only use appropriate qualified tradespeople for any repairs and maintenance work on your property.
- We have a zero tolerance rent arrears policy.
- We will follow up on rent arrears in accordance with:
- - Our fully documented arrears procedure.
- - The requirements of the Residential Tenancies Act.
- We will contact you to seek your instructions regarding possible termination of the tenancy.
- Should termination of the tenancy be necessary, we will keep you informed throughout the process.
Promoting & Advertising
- We will deposit your rent monies into your nominated bank account within 3 business days of receiving the money from the tenants.
- First National Real Estate D & K currently provides free marketing of your rental property including photography, internet listing and store front monitor display.
- All personal information will be held in the strictest confidence and will not be released to a third party without your authorisation.
- Our property management policies and procedures are enshrined in our Best Practice manuals and processes.
- We will always strive to set the highest standards in honesty, integrity and professional code of conduct.
- If we fail to meet any of these standards then 6 weeks management of your property will be provided free of charge.
- This guarantee does not apply when:
- We are requested to carry out non-standard duties.
- Matters are outside our control. For example a natural disaster or accident.